Returns

Returned Goods

Returned goods must be unused and in a saleable condition. Product packaging must also be in the same condition as when received.
If you return goods because they were ordered incorrectly or if clothing does not fit you will pay the return postage costs. If you would like us to replace the goods with another size or colour, we will charge carriage on the replacement.
If you return an item because it was faulty when it was delivered, we will refund your postage costs for returning it to us. Any Items that are received faulty or damaged MUST be communicated to TCS Chandlery Mail Order Department via email and accompanying photos within 48hrs of receipt, beyond this time we may be unable to rectify. We may also require proof that the item was signed for as damaged on arrival. Please check with us before returning any goods as we will only refund the basic postage charge. 

Goods that have been ordered incorrectly and are returned for a refund maybe subject to a restocking charge.

Please send returns to:

TCS Chandlery Ltd:

Foxton Road:

Grays:

Essex

RM20 4XX

Refunds will be processed within 30 days after the reciept of the returned item, the refund will be credited Via Sagepay or debit/credit card used for payment.